FAQs

How do I create a Keep It Alive account?

1. Go to run.keepitalive5k.com
2. Click on the ‘Sign Up’ button
3. Enter the requested information and select the ‘Account Type’ based on the type of registration
   you want to do (Individual or Group; Running Club; Corporate) then click ‘Create Account’.
4. Check your email and click on the link in the email to activate your account.

How to reset your password

1. Sign into your account at run.keepitalive5k.com
2. Click on ‘My Profile’ (Top Right of screen).
3. Enter the new password in the fields that say ‘password’ and ‘re-type password’.
4. Click ‘Save’.

How do I register as an individual (for ‘Individual and Group’ Accounts)?

1. Sign into your account at run.keepitalive5k.com
2. Select the race you would like to register for.
3. Select ‘create a new registration’.
4. Select ‘individual’ from the drop down menu.
5. Enter your information.
6. Select ‘Checkout’ to make payment and complete registration or select ‘Save’ to pay later.

How do I register as a group (for ‘Individual and Group’ Accounts)?

1. Sign into your account at run.keepitalive5k.com
2. Select the race you would like to register for.
3. Select ‘create a new registration’.
4. Select ‘Group/Team’ from the drop down menu.
5. Enter the team’s information and click ‘Save Team’
6. Enter the team member’s information. To add more than five persons to your team indicate the
   amount of persons you want to register at the bottom of the page. The requested amount of
   fields will appear. When you have entered all the team member’s information click ‘SAVE’ to
   pay later or ‘CHECKOUT’ to pay immediately.

How do I register as a Running Club?

1. Create a ‘Running Club’ account (see FAQ no. 1)
2. Sign in and select the run you want to register for
3. Enter your team information and click ‘Save Team’ (you will not be able to register your team
   member’s until the GLL5kSecretariat approves your account)
4. Enter the team member’s information. To add more than five persons to your team indicate the
   amount of persons you want to register at the bottom of the page. The requested amount of
   fields will appear. When you have entered all the team member’s information click ‘SAVE’ to
   pay later or ‘CHECKOUT’ to pay immediately.

How do I register a Corporate Team?

1. Create a ‘Corporate’ account (see FAQ no. 1)
2. Sign in and select the run you want to register for.
3. Enter your team information and click ‘Save Team’ (you will not be able to register your team
   member’s until the GLL5kSecretariat approves your account)
4. Enter the team member’s information. To add more than five persons to your team indicate the
   amount of persons you want to register at the bottom of the page. The requested amount of
   fields will appear. When you have entered all the team member’s information click ‘SAVE’ to
   pay later or ‘CHECKOUT’ to pay immediately.

How do I pay for a registration?

1. Sign into your account at run.keepitalive5k.com
2. Go to ‘Registrations’.
3. Select the race which you would like to pay for.
4. Beside the registration which you want to pay for select ‘pay now’.
5. Review the invoice and select ‘PAY NOW’ to proceed with payment.
6. Enter credit card information and click ‘Make Payment’.
7. Print and keep e-receipt received in your email as confirmation of payment.

How do I add persons to a team that I already paid for?

1. Sign into your account at run.keepitalive5k.com
2. Click on ‘Registrations’.
3. Click on the ‘EDIT’ button beside the team which you would like to add persons to.
4. To add more persons to your team simply indicate the amount of persons you want to register
   at the bottom of the page and the requested amount of fields will appear.
5. When you are done adding the extra person’s you can click ‘SAVE’ to pay the balance later or
   ‘CHECKOUT’ to pay immediately